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Feature coming soon!Help Center
Plain answers about Polaris, PolarFixed AI, plans and your account, grouped by topic.
Browse the Help CenterWant Our Team to Run It?
Done For You starts with a few short questions, then you pick a time with our team.
Book a Quick CallFree Live Training
Paid the First Time: 45 minutes on getting your invoice through Polaris. The next date is coming soon.
See the trainingPolaris Basics
Statuses, PO certification, rejections and the documents that go with each invoice.
Read the basicsRun It Yourself, or Hand It Off
Two ways to get your invoices through Polaris. Pick the one that matches how much you want to do yourself.
PolarFixed AI & PolarFixed Pro
Your Polaris assistant, plus every digital tool to get paid.
- Checks your invoice against your PO before you submit
- The Get-Paid Kit, the Pre-Submit Check and the Payment Tracker on Pro
- PolarFixed AI starts with 7 days free
Get Done For You
Our team runs your Polaris invoicing. You approve every invoice.
- Stuck and rejected invoices fixed and resubmitted
- Money you’re already owed sorted and followed up
- Ongoing invoicing for high-volume vendors
Polaris Basics
What is Polaris?
Polaris is New York City’s automated payment system. City agencies and NYC Public Schools pay vendors through it. If your invoice doesn’t clear Polaris, you don’t get paid.
Why was my invoice rejected?
Usually one specific thing: a dash or a mismatch in the invoice number, an amount that doesn’t match the PO, the wrong PO, or a missing document. Open the submission, read the exact reason, fix that one field and resubmit the same day. How to fix a rejected invoice.
What is PO certification?
It’s the buyer’s confirmation that the purchase order is valid and the work is authorized to be paid. Someone on the school or agency side usually clicks it, not you, so ask for it the day you submit and check that it happened.
PolarFixed AI & Your Account
How do I sign in?
Go to the sign-in page and type the email you used at checkout. We send you a link that signs you in, with no password needed.
Is there a free trial?
Yes. PolarFixed AI is free for 7 days. You aren’t charged during the trial, and if you cancel before it ends, you aren’t charged at all.
How do I cancel?
Email support@polarfixed.com and ask us to cancel. We’ll confirm by email, and your access continues to the end of the period you already paid for. See Refunds & Cancellations.
Done For You
What happens on the quick call?
We look at where your invoices stand, you choose the level of help that fits, and we map the next step to get your money moving. Book a Quick Call.